Privacy policy

Last Updated: August 2026

At True Spectrum (accessible from www.truespectrum.net), one of our main priorities is the privacy and data security of our visitors, university clients, and international business partners. This Privacy Policy document outlines the types of information collected and recorded by True Spectrum and how we securely utilize it.

If you have additional questions or require more information about our Privacy Policy, please contact our data privacy team at info@truespectrum.net.

1. Information We Collect

We collect information to provide seamless B2B services, fulfill custom textile and regalia manufacturing orders, and streamline communication for global wholesale contracts.

  • Account & Contact Information: When you register on our site, request a bulk wholesale quote, or communicate with us via email/WhatsApp, we may collect your personal and business contact details, including your name, institutional/company name, business address, email, telephone number, and WhatsApp contact number.

  • Custom Artwork, Logos & Specifications: To manufacture your custom academic regalia, custom embroidered stoles, diploma covers, and ceremonial display textiles, we collect and store the design files, official university crests, vector graphics (AI/PDF templates), and Pantone color specifications you send to our sales team.

  • Payment & Billing Information: When placing an order, we collect billing addresses, shipping addresses, and payment details. All transactions are securely processed via encrypted third-party gateways (such as Shopify Payments or PayPal); we never store raw credit card data on our servers.

2. How We Use Your Information

We use the collected information strictly for legitimate commercial and manufacturing purposes, including to:

  • Operate and maintain our website, digital B2B catalog, and client portals.

  • Process, manufacture, and quality-check your customized academic gowns, graduation stoles, diploma covers, and event display textiles.

  • Manage international logistics, export/import customs clearance, and DDP (Delivered Duty Paid) door-to-door freight to global destinations across North America, Europe, Africa, and beyond.

  • Communicate with you regarding 3D digital artwork proofs, physical sample kits, production timelines, and logistics tracking numbers.

  • Prevent fraudulent transactions and safeguard our digital infrastructure.

3. Intellectual Property & Institutional Artwork Protection

As a dedicated OEM/ODM manufacturer for prestigious universities, bookstores, and global regalia brands, True Spectrum Textile maintains a zero-tolerance policy for intellectual property infringement.

  • Strict Confidentiality: All university crests, institutional logos, fraternity emblems, and custom stole designs submitted for manufacturing are treated with strict confidentiality.

  • No Unauthorized Resale or Disclosure: We will NEVER resell, reuse, distribute, or publicly disclose your proprietary brand graphics, custom embroidery patterns, or registered logos to any third party.

  • Secure Production Archiving: Production artwork files are archived on our encrypted factory servers solely to facilitate effortless repeat orders and seasonal inventory re-orders for your organization.

4. Log Files & Cookies

True Spectrum follows standard log file and cookie procedures to enhance user experience and analyze web traffic. Log files collect standard non-personally identifiable information, including IP addresses, browser types, Internet Service Providers (ISPs), date/time stamps, and referring/exit pages. This data is strictly used for analyzing website performance, optimizing layout scannability, and administering the site.

5. Third-Party Data Sharing & Logistics Carriers

True Spectrum does not sell or rent user data. To fulfill international commercial contracts, we only share necessary shipping and billing information with verified third-party partners:

  • Encrypted Payment Gateways for secure invoice settlement.

  • Global Freight Forwarders & Logistics Carriers (such as DHL, FedEx, UPS, or specialized ocean cargo lines) to handle customs clearance and door-to-door delivery on your behalf.

6. CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA (California Consumer Privacy Act), consumers have the right to request access to or deletion of their personal data. True Spectrum does NOT sell, trade, or monetize any personal or corporate information of our buyers under any circumstances.

7. GDPR Data Protection Rights

We ensure all international partners are fully aware of their data protection rights. Every user is entitled to:

  • The Right to Access: Request copies of your stored account data.

  • The Right to Rectification: Request corrections to inaccurate address or company information.

  • The Right to Erasure: Request the deletion of your personal contact data under certain legal conditions.

8. Consent

By using our website (www.truespectrum.net), submitting an RFQ (Request for Quote), or communicating with our trade team via email or WhatsApp, you hereby consent to our Privacy Policy and agree to its terms.