Frequently Asked Questions (FAQ)
Q: Can I order just the replacement fabric/graphic if I already have the display frame?
A: Yes, absolutely! We offer comprehensive purchasing options for our tension fabric backdrops, pop-up displays, and custom canopy tents. Depending on your needs, you can order a "Full Set (Frame + Graphic)", "Graphic Only" (perfect for updating your seasonal promotional artwork), or "Frame Only".
Q: What material grades do you offer for custom flags?
A: We provide materials tailored to different weather conditions and budgets. Our standard 100D Polyester is ideal for high-volume, vibrant event promotions. For extreme outdoor durability and high-wind geographic locations, we highly recommend our premium 210D Sewn Nylon featuring reinforced stitching. All our commercial outdoor flags are manufactured with industrial-standard white flag sleeves (pole pockets) and heavy-duty grommets.
Q: What are your artwork requirements and do you offer Pantone color matching?
A: To ensure absolute print fidelity, we prefer vector files in AI, EPS, or PDF format with all fonts outlined. If providing raster images (JPG, PNG), please ensure they are at least 150 DPI at the final print size. We fully understand the importance of corporate branding consistency; please provide your Pantone (PMS) codes with your artwork, and our production team will match your colors accurately across all display fabrics.
Q: Do you provide design templates for advertising hardware?
A: Yes. Every hardware system (such as our 10ft/20ft tents and tension fabric walls) has a specific layout template. Please contact our sales team via WhatsApp or email to receive the exact template to arrange your logos and branding. If you need assistance, our design team can help refine your layout to optimize it for large-scale printing.
Q: How do you handle shipping, customs, and import duties for international orders? A: We specialize in stress-free global logistics for large-scale displays, serving clients across the United States, Europe, South America, and Africa. For many key destinations and specific shipping routes within these regions, we provide dedicated DDP (Delivered Duty Paid) shipping solutions. This means our factory handles international freight forwarding, export customs, import clearance, and duties/taxes where applicable. Please consult our sales team to find the most cost-effective and hassle-free shipping method for your specific location.